Our influencer marketing platform connects brands and influencers, allowing brands to place orders for influencer services. We strive to provide our customers with excellent service and high-quality results.
Refunds policy in the following circumstances:
- Non-Delivery: If the influencer does not complete the order within the specified timeframe, the brand will be entitled to a full refund.
- If you cancel an order/service because it was not posted within 72 hours after your preferred time, all amounts paid in connection with that order will be returned to your account balance.
- If an Influencer refuses to post your order because it does not adhere to the Influencer’s ad or content policies, all amounts paid in connection with that order will be returned to your account balance.
- Once your shoutout order changes from pending to running status, your payment is not refundable.
- No refunds will be granted on orders that are completed incorrectly due to Advertiser error (such as forgetting to include your username, spelling usernames incorrectly, forgetting to input the link, etc.)
- Canceled Orders: If the brand cancels an order before it has been started by the influencer, a full refund will be provided.
- Technical Issues: In the event of technical issues that prevent the influencer from completing the order, a full refund will be provided.
- Change of Mind: We do not offer refunds for orders that have been completed and delivered, or for orders that the brand simply changes their mind about. We encourage brands to carefully review the influencer's profile and previous work before placing an order.
- Disputes: In the event of a dispute between the brand and the influencer, we encourage both parties to work together to find a resolution. If a refund is requested, we will review the order details and supporting evidence before making a decision.
- We do not provide any refund if the transaction happens outside of the influencerBucket platform.
- Limited Liability: We are not responsible for any losses or damages incurred by the brand as a result of using our platform, including but not limited to lost profits or revenue. Our liability is limited to the cost of the order.
To request a refund, the brand must contact our customer support team within 7 days of the order's completion. The request must include the order number, a detailed explanation of the issue, and any supporting evidence.
Refunds will be processed within 7 business days of approval.
We reserve the right to refuse any refund request that we deem fraudulent or in violation of our terms and conditions.
By placing an order on our platform, the brand agrees to abide by our refund policy. We are committed to providing excellent service and support to both brands and influencers, and we will always strive to resolve any issues in a fair and timely manner.
If you have any questions about our refund policy, please contact our customer support team for further assistance.